Work Place Mediation & Facilitation
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Our experienced team can empower your organization by offering guidance and established effective tools, which can greatly enhance your efficiency and nurture a supportive working atmosphere. If you aspire for a workplace where conflicts are managed and settled amicably, and where individuals are equipped to navigate challenging conversations yielding constructive outcomes, reach out to Iowa Mediation Service for a consultation.
A majority of your employees wish to work in an environment where they eagerly anticipate interactions with their colleagues. There is an inherent sense of assurance in knowing our workplace is supportive, enjoyable, and productive! Being apprehensive that our colleagues do not prioritize our best interests, or may somehow diminish the joy in our day, generates less than optimal working days. This can be detrimental for business and adversely influence everyone involved! |
Despite the most harmonious and efficient workplaces, disagreements and ill-will among colleagues are inevitable. Occasionally, these colleagues recognize the benefits of resolving their issues together, seeking ways to realign their relationships. However, far too often, individuals simply wait, optimistically expecting tranquility to restore itself without any direct mediation. This passive approach, unfortunately, does not often lead to resolution. Instead, it typically exacerbates the conflict!
Testimonials and Reviews
In this true tale of workplace conflict, colleagues Chris and Sandy were mired in frustration, resentment, and a firm conviction that harmonious co-existence was beyond their reach. Their intertwined roles meant that each one's performance influenced the other's effectiveness, further fueling their discord.
In Chris's eyes, Sandy was the antagonist, and conversely, Sandy viewed Chris in the same light. To mediate this issue, an IMS representative sat down separately with each party to gain insight into their individual needs and perceptions of how the other was inhibiting their objectives.
Sandy claimed a need for information she believed Chris was intentionally concealing, while Chris was under the impression that Sandy had disliked her from the outset. During their mediation session, a significant change occurred — they truly heard each other for the first time.
The atmosphere in the room began to transform. It became evident to both parties how their individual thought patterns and behavior had contributed to the problem. In the face of this realization, they took the step to strategize a plan for a more productive future relationship.
The IMS mediator was pleasantly surprised to receive a note from Sandy a few weeks after their session, which read:
In Chris's eyes, Sandy was the antagonist, and conversely, Sandy viewed Chris in the same light. To mediate this issue, an IMS representative sat down separately with each party to gain insight into their individual needs and perceptions of how the other was inhibiting their objectives.
Sandy claimed a need for information she believed Chris was intentionally concealing, while Chris was under the impression that Sandy had disliked her from the outset. During their mediation session, a significant change occurred — they truly heard each other for the first time.
The atmosphere in the room began to transform. It became evident to both parties how their individual thought patterns and behavior had contributed to the problem. In the face of this realization, they took the step to strategize a plan for a more productive future relationship.
The IMS mediator was pleasantly surprised to receive a note from Sandy a few weeks after their session, which read:
Thanks so much for your help. Chris and I are working well together, and everything is going great! I can’t tell you how much better I feel about coming to work!
— Sandy
A subsequent email was received by the IMS mediator from the college professor from Chris and Sandy's department, which read:
Thanks so much for coming to work with us last Friday. We appreciate it, as we’ve been in a state of severe dysfunction for a long time.
I thought your meeting with us was a good thing. It was good to air some of our problems to an impartial person, at the same time allowing administration to see a glimpse of the dissatisfaction & dysfunction we have been experiencing. Thanks so much for listening. I am curious about the future & about what you might recommend as an answer to this situation.
I am so impressed with the efforts you gave to our team.
Thanks again!
— Local College Professor
