Education
Mediation and Conflict Management Training
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Learning mediation skills allows individuals to assist parties in clarification, negotiation, option development, and identification of changes necessary to move forward and achieve constructive outcomes. Persons who want to learn the basic theory and skills necessary to formally practice mediation and those who desire to expand their work or personal problem-solving skills should attend.
The training is designed to teach the mediation process as utilized by Iowa Mediation Service (IMS). The participants will be introduced to the subject of conflict management and learn effective skills and strategies that will help them develop their personal style. This course provides 32.0 hours of basic mediation training. |
The education program includes lectures, video presentations, structured exercises, role-playing, virtual learning, and self-study activities. The course outline includes:
- Overview and introduction to conflict management, negotiation, and mediation;
- Conflict management styles, skills, strategies and techniques;
- How to structure the process and control mediator bias;
- Negotiation and settlement strategies and how to analyze the situation;
- The use of experts and advocates in mediation;
- Ethical guidelines;
- Handling impasse and power disparities;
- Decision making;
- Agreement writing; and
- Online mediation skills.
Advanced Mediation Concepts Training
This training is designed to provide advanced mediation skills to trained mediators. The class will move participants beyond basic mediation skills and techniques. The trainers will utilize their many years of mediation experience to explore the possibilities which exist within complex cases.
This course provides 8.0 hours of advanced mediation skills training.
The training program includes lectures, video presentations, structured exercises, virtual learning and self-study activities. The course outline includes:
This training is designed to provide advanced mediation skills to trained mediators. The class will move participants beyond basic mediation skills and techniques. The trainers will utilize their many years of mediation experience to explore the possibilities which exist within complex cases.
This course provides 8.0 hours of advanced mediation skills training.
The training program includes lectures, video presentations, structured exercises, virtual learning and self-study activities. The course outline includes:
- The philosophy of mediation and the spectrum of approaches;
- Handling power disparities and strategies for working with competitive parties;
- Implementing advanced mediation techniques;
- Communication across culture and understanding implicit bias;
- The effective use of questions in mediation; and
- Ethical considerations and best practices.
Organizational Training
IMS personalizes trainings to businesses and organizations. Each training is individualized to meet identified goals and needs. Our staff can draw upon their vast experience to create beginning and advanced training that meets the unique needs on subjects such as:
The trainings range from a 1-hour presentation to a multi-day program. To learn how IMS can assist you with training opportunities, please contact our staff.
IMS personalizes trainings to businesses and organizations. Each training is individualized to meet identified goals and needs. Our staff can draw upon their vast experience to create beginning and advanced training that meets the unique needs on subjects such as:
- Conflict management;
- Communication and communication style assessment;
- De-escalation of challenging situations;
- Intent and impact;
- Preventing and managing burnout;
- Stress management and self-care;
- Establishing internal and external boundaries;
- Dealing with difficult behaviors; and
- Strategies for working with competitive parties.
The trainings range from a 1-hour presentation to a multi-day program. To learn how IMS can assist you with training opportunities, please contact our staff.
Training Testimonials
IMS often receives messages from satisfied training participants:
Thank you! This was one of the most enjoyable educational experiences I have ever had and I will highly recommend your course to colleagues and others.”
-Iowa Lawyer
Great balance – I really liked the flexibility to go with the teachable moments!”
-Organizational & Professional Development Professional
I have loved the training, I love hearing your stories and learning from your experiences, and you have only made me more sure this is a skill I want to learn and a practice area I want to build!”
-Attorney
