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Each training session we conduct is tailored to meet the distinct goals and requirements identified. We have delivered training on a wide array of topics, including Conflict Management, De-escalation of Challenging Situations, Understanding Intent and Impact, Promoting Civility in the Workplace, Stress Management and Self-Care, Understanding Internal and External Boundaries in Service Work, Assessing Communication Styles, Dealing with Difficult Behaviors, and Formulating Strategies for Working with Competitive Parties. Our seasoned team leverages their extensive experience to design training programs that cater to the unique needs of various organizations and businesses.
Please continue to scroll down to see the training we offer! |
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Motivational INterviewing
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Motivational Interviewing (MI) is a collaborative, goal-oriented style of communication with particular attention to the language of change. It is designed to strengthen personal motivation for and commitment to a specific goal by exploring the person’s own reasons for change. This training includes a look at this communication style and provides an opportunity for trainees to practice their skills with trainer feedback
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Transforming Conflict
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This training will explore the nature of conflict and conflict management styles. It will provide techniques to create connections, de-escalate difficult situations, and develop a team approach to problem-solving. The trainers will share examples from their many years of mediation and facilitation experience to develop a path to transform conflict to more collaborative interaction.
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Responding to Crisis in a Neutral Way
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This training will provide practical skills and techniques to allow participants to respond to crisis situations while maintaining a neutral approach. The trainers will help participants identify their personal strengths and explore how they might improve their skills as they encounter high or low intensity individuals and groups. The training will explore the differences among people and will provide an array of approaches designed to affirm and support without judgement.
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Establishing INternal and External
Boundaries In Service Work
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This training will provide participants with practical skills and techniques that allow them to establish and maintain internal and external boundaries while providing support to the individuals they serve. Trainees will learn to identify their boundaries as they choose how to engage within the situation. Additionally, they will explore how to set external boundaries with others in a way that does not convey that they are unimportant.
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Intent and Impact: How Each Dynamic Affects People
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This training will define the terms Intent (the purpose, design, objective) and Impact (the effect, influence, outcome). Participants will learn to align intent with impact using a model of investigation, information, intellection and intuition. This approach provides room for the dynamics found within facts, feelings, tangibles, intangibles, processors and perceivers, future, history, personal and collective. The trainers will explore how intent and impact affect people and share ways individuals might work together to align the two.
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Stress & Burnout in service work
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This training will provide an understanding of how people respond during a crisis and a provide a look at how stress may impact one’s ability to provide service to others. While we can all adapt to stress, there are general tendencies people gravitate towards during stress. Participants will explore their approach and learn to better equip themselves to deal with life’s stressors.
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De-escalating Challenging Situations
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This training will provide a framework for neutral responses during challenging situations including neutral affirmations and body language. Trainees will learn how to use open-ended questions, to demonstrate active listening skills, and techniques to reframe emotions, providing a path to de-escalation in a crisis.
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Working with difficult people and personalities
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This training will provide participants with practical skills to deal with challenging people and situations. Topics include: Identification of Personality Types; Conflict Management and Resolution Skills; and De-escalation skills. The trainers will provide specific techniques and will demonstrate how to provide neutral open-ended questions and affirmations.
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Restorative justice approaches
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Participants will learn a restorative approach to interactions with a focus on identification of personal harm and party-directed ways to repair relationships. Training participants will learn how to encourage a full understanding of the situation with a focus on meeting individual needs, thereby creating movement toward restoration of the relationship.
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Trauma INformed Practices
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This training will provide an understanding of Trauma Informed Practices. Trauma is defined as an injury resulting from an experience that overwhelms one’s ability to protect oneself and stay safe. Trainers will explore how physical, developmental, emotional, relational and/or spiritual trauma impacts individuals and will provide information and an opportunity to practice a trauma informed approach.
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Effective communication
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This training will provide an understanding of effective communication including active listening; exploration of different communication style of self and others; how to work with individuals with different communication styles; and communication blockers. Participants will explore what impacts one’s own and others approach to communication and will learn to identify four primary communication styles: action, idea, process, and people approaches.
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IMplications of Assigning Identity
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This training explores how we perceive ourselves and others as we examine the sources of our identity and their societal impact. Using examples from communities like Veterans and Farmers, we will look at identity theory and how the accepted narratives broadly create positive and negative implications for people in their communities.
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