On Sept. 11th, 2007, The Iowa Attorney General’s Office and Iowa Mediation Service (IMS) announced a joint program to work with borrowers and lenders dealing with mortgage, refinancing, and foreclosure concerns. Mediation, a process where parties meet with a neutral third party mediator and look for win/win solutions, will be offered to any borrowers and lenders who wish to participate. This is a voluntary program.

If you are a borrower or a lender and wish to request mediation, please fill out a Request for Voluntary Mediation Form and return it to:

Iowa Mediation Service
1025 Ashworth Road, Suite 504
West Des Moines, IA 50265

Also available is a release allowing Iowa Mediation Service to discuss issues with mortgage lenders (see link). Any individual requesting help with mortgage issues must submit this release with their request.

We will process each request and schedule mediation sessions for participants.

Iowa Mediation Service is a non-profit organization, serving Iowans since 1985. We have offices in West Des Moines, Spencer, Mason City, Creston, and Cedar Rapids.

If you have questions regarding this process, please call 1-877-622-4866 from 8:30 a.m. to 5 p.m. Central Time, Monday through Friday.